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What is the estimated shipping time for my order?

Order Processing Time: We take pride in our efficient order processing system. Within 24-48 hours of placing your order, we initiate the processing procedures. Our goal is to dispatch your order within this initial 48-72 hour period, provided there are no customizations or alterations specified.

(Exceptional Circumstances: Please note that in rare cases, there may be delays due to unforeseen disruptions, such as national holidays, government regulations, natural calamities, or Acts of God. We assure you that we will communicate any such delays promptly.)

Rest assured, our team is committed to ensuring your order is processed swiftly and with utmost care. Once your order is shipped, you will receive a notification containing tracking details, enabling you to keep track of your package’s journey to your doorstep.

If you have any specific queries or requirements regarding your order, our dedicated customer support team is always available to assist you. Feel free to reach out to us, and we will be delighted to be of service.

How do we determine the delivery charge for your order?

Shipping Information:

Domestic Orders:

  • Enjoy the convenience of free shipping on all pre-paid orders within India. No additional delivery charges apply, regardless of your location or the number of items ordered. Our esteemed shipping partners, including FedEx, DTDC, and India Post, ensure secure and timely delivery.

  • For orders placed with cash on delivery (COD) as the payment method, a nominal logistic charge of INR 80 will be applicable, offering you the flexibility to pay at the time of delivery. Our COD shipping partners are FedEx, Delhivery and India Post.

International Orders:

  • We take pride in catering to customers worldwide. Wherever you are, we deliver to your country, accepting orders with India as the origin.

  • For international orders up to USD 350, benefit from a flat shipping charge of USD 30, providing an affordable and reliable delivery option. Whether you order one item or multiple, the shipping cost remains unchanged. All our prices are inclusive of taxes, with the exception of any applicable Import Duty at your destination region. Rely on our trusted international shipping partners, including FedEx, UPS, Aramex, DHL, and DTDC, to ensure your order reaches you safely and efficiently.

Please note that for orders exceeding USD 300 or specific regions, international shipping charges may vary. Rest assured, our commitment to delivering your order with utmost care and professionalism remains unwavering.

For any queries or further assistance regarding our shipping policies, our dedicated customer support team is at your service. Do not hesitate to contact us; it would be our pleasure to assist you.

When will my order be delivered to me?

International Deliveries: We take pride in our global reach and deliver products to every country that accepts orders originating from India. Our international shipping partners, including FedEx, DHL, and DTDC, ensure reliable and efficient delivery.

Delivery Timeframes: Domestic Orders: For orders within India, the estimated delivery time is 5-6 working days from the date of order placement. Our dedicated shipping partners ensure prompt and timely delivery.

International Orders: International deliveries typically take between 9-10 working days. Please note that delivery times may vary based on the destination country and customs clearance processes.

Customization or Alterations: If your order includes any customization or alteration requests, the delivery time may be subject to variation. For precise details about estimated delivery times for customized orders, kindly reach out to us via WhatsApp or E-Mail.

Exceptional Cases: In rare instances where delivery to a specific destination is not feasible due to it being an interior location, our logistic services partner, India Post, will contact you for alternative arrangements.

For any further queries or assistance regarding shipping and delivery, please feel free to contact us. Our team is dedicated to providing the best service and support throughout your shopping experience.

What if something is wrong with the order delivered to me?

At Team DhaagaDiaries, we are committed to providing you with top-quality products and ensuring they reach your doorstep as swiftly as possible. However, if you encounter any discrepancies or issues with your order, please do not hesitate to inform us.

If you receive item(s) that do not match your original order, kindly notify us, and we will promptly arrange for the necessary rectifications.

In the unfortunate event that your received order appears to be damaged or tampered with, we request you to refrain from accepting it from the delivery personnel. Instead, please inform us immediately, so we can investigate the matter. If you have already accepted the delivery, please make sure to indicate on the form provided by the delivery personnel that the consignment was received in a tampered condition. We highly encourage you to take a photograph of the package for our reference during the investigation process. Rest assured, we will take all necessary steps to ensure you receive your order in line with the invoice.

Our customer support team is dedicated to resolving any issues you may face and providing you with a seamless shopping experience. Please feel free to reach out to us, and we will be delighted to assist you.

Your satisfaction is our priority, and we appreciate your valuable feedback to help us improve our services. Thank you for choosing DhaagaDiaries.

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